Description: This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. He represents itSMF-NL on itSMF-International's Publication Committee. During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer. Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement
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EAN: 9789087531027
UPC: 9789087531027
ISBN: 9789087531027
MPN: N/A
Book Title: IT Service Management Based on ITIL: A Pocket Guid
Item Height: 1.1 cm
Item Length: 16.2 cm
Item Weight: 0.21 kg
Item Width: 10.4 cm
Publisher: Van Haren Publishing Bv
Publication Year: 2007
Subject: Computer Science, Management, Business
Number of Pages: 1 Pages
Language: English
Publication Name: It Service Management Based on Itil: a Pocket Guide: Volume 3
Type: Study Guide
Author: Annelies van der Veen, Jan Van Bon, Axel Kolthof, Ruby Tjassing, Mike Pieper, Arjen de Jong, Tieneke Verheijen
Format: Paperback
